REM/Rate LLC and its subsidiaries and affiliates (collectively, “REM/Rate”), are committed to protecting the privacy of visitors to our websites (“Websites”) and users of our mobile applications (“Apps”). It is important that our users understand how we collect, use and disclose Personal Information (as defined below). REM/Rate has implemented technical, administrative and physical measures to safeguard any personal information that we may collect.
This Privacy Notice describes our practices related to Personal Information collected through the Websites and Apps, unless there is a separate privacy notice for a particular website or mobile application.
The guidelines contained herein only apply to your visit to this site, but does not include any redirect URLs that link the user to another internet domain. REM/Rate may use cookies and other tracking technologies on its Websites and Apps.
“Personal Information” is information through which a natural person is identifiable or may be identified. REM/Rate collects, uses and processes your Personal Information in order to provide you with services, products or information that you request.
The collection of Personal Information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, REM/Rate may be unable to complete your transaction, or provide the information, services or products you have requested.
REM/Rate collects information, including Personal Information, from you when you submit a form or request, or register a product with REM/Rate, such as: name, physical address, the company for whom you work, phone number, email address and fax number, as well as any other Personal Information you provide to REM/Rate. REM/Rate may also ask you to provide information about the product you are registering (e.g. a device identifier) or the person/company that installed or maintains it.
REM/Rate may also collect information through your use of our Websites or Apps, such as device identifiers, IP address, log files, and location data. Please see “How does REM/Rate use cookies or other tracking technologies?” below for more information.
Your mobile or internet services providers may have a conflicting privacy position or policy that permits them to capture, use and/or retain your Personal Information when you visit the Websites or use the Apps, but REM/Rate is not responsible for and does not control how other parties may collect your Personal Information when you access the Websites or Apps.
Our purpose in collecting this information is to provide customized services and content relevant to your specific needs and interests. Your information may be used by REM/Rate to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website, Apps or social media sites or allow you to apply for a position at REM/Rate.
Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out below.Personal Information collected on the Websites or Apps may be used to:
Because REM/Rate is a global company with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another within REM/Rate in order to accomplish the purposes listed above. These countries include, at a minimum, the United States, the member states of the European Union, the United Kingdom, Switzerland, Canada, and other countries, including some in Asia. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above.
REM/Rate relies on available legal mechanisms to enable the legal transfer of Personal Information across borders. To the extent that REM/Rate relies on the Standard Contractual Clauses (also called the Model Clauses) or Binding Corporate Rules to authorize transfer, REM/Rate will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice.
REM/Rate may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you.
REM/Rate will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us.
We will also use your Personal Information to contact you in response to a direct inquiry or if you register to receive communications on any of the Websites, such as the Investors section if available.
REM/Rate may share your Personal Information with its affiliated companies and subsidiaries, such as companies in which REM/Rate has control, through either direct or indirect ownership for the purposes set out above. When we do so, your Personal Information will be shared in accordance with our Binding Corporate Rules.
In addition, REM/Rate will provide access to or share Personal Information on an as-needed basis with third parties, such as trusted service providers, consultants and contractors who are granted access to REM/Rate facilities and systems or which provide services to REM/Rate, and with government agencies and others as required by law. In particular, REM/Rate will only share your Personal Information outside REM/Rate to:
Your Personal Information will also be maintained and processed by our service providers in the United States, the member states of the European Union, the United Kingdom, Switzerland, Canada, Asia, and in other jurisdictions, within an appropriate legal and contractual framework.
REM/Rate is committed to ensuring the security and integrity of Personal Information. REM/Rate has adopted reasonable physical, technical and administrative procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure.
The Personal Information you provide to REM/Rate is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved products and services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the REM/Rate Websites or Apps. After this period, your Personal Information will be deleted from all systems of REM/Rate without notice.
You may request to access, update, correct, change, or delete your Personal Information at any time. REM/Rate will use reasonable efforts to timely update and/or remove your Personal Information. To protect the user’s privacy and security, REM/Rate will take steps to verify the user’s identity before making any requested access or change. To access, update, correct, change, or delete your Personal Information, to ask questions or to raise concerns regarding data protection and privacy, send and email to privacy@REM/Rate.com. Some of our Websites, Apps, and social media accounts allow you to make corrections directly at the site without need to further contact REM/Rate.
Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.
In some instances, REM/Rate may provide links to non-REM/Rate controlled websites, which REM/Rate will make reasonable efforts to identify as such. REM/Rate does not control such third party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites. Furthermore, this Privacy Notice does not govern information collected about you by third parties.
REM/Rate may use cookies on this Website. Cookies are small text files sent to and stored on users’ computers. We use cookies to allow the Website to recognize repeat users, facilitate users’ access to the Website, and allow the Website to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this or any other REM/Rate Website, you should adjust the settings on your browser program to deny or disable the use of cookies. However, denying or disabling cookies or similar technology may prevent you from accessing some of our content or using some of the features on the Website. REM/Rate may also use cookies and similar technology placed by one of our business or advertising partners to enable REM/Rate to learn which advertisements bring users to our Website.
In addition, REM/Rate monitors user traffic patterns throughout its Websites according to a user's domain name, browser type, date and time of access, and pages viewed. Our Web servers collect the domain names but not the email addresses of visitors. This information is collected in order to measure the number of visitors to our Website and to determine which areas of the Website users find useful based upon the amount of traffic to particular areas. REM/Rate uses this information to enhance users’ experience at the Website and to better prepare future content based on the interests of users.
This Website may also use web beacons. A web beacon is usually a pixel on a website that can be used to track whether a user has visited a particular website to deliver targeted advertising. Web beacons are used in combination with cookies, which means that, if you turn off your browser's cookies, the web beacons will not be able to track your activity. The web beacon will still count as a website visit, but your unique information will not be recorded.
Information collected by web beacons may include IP address information (see below). Web beacon information is also used for:
An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
REM/Rate may collect and keep track of IP addresses to, among other things:
REM/Rate (or third parties on behalf of REM/Rate) may collect information in the form of log files that are recording Website activities and statistics about web users' habits.
Log files are used for internal purposes only. By using log files, REM/Rate can constantly improve and customize their Websites and applications.
The entries help us gather, among other things:
Social network information is any information that you permit a third party social network to share with third party application developers such as REM/Rate. Social network information includes any information that is part of your profile on a third party social network. Such social network may include, but is not limited to, Twitter, Facebook, google+.
To find out how your information from a social network may be obtained by us (or other third party application developers), please go on the settings page of the relevant social network. Furthermore, you acknowledge that we may use your Personal Information to match information with a social network for advertising purposes.
REM/Rate cannot make assurances about the security of information that you share with third parties, including information you share with social media sites.
REM/Rate is a global provider of building technologies. Our fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services promote integrated, high-performance buildings that are safer, smarter and sustainable. As such, the following are some examples of when location data may be requested to provide some of the services that REM/Rate has to offer:
In addition, REM/Rate may use location data for location and/or timekeeping purposes for employees or contractors.
In all of these cases, REM/Rate will ask permission to collect your location data and so the collection of this data will be transparent to you – you will have the opportunity to decide whether or not to provide your location data. If you choose not to provide your location data, REM/Rate may be unable to provide the requested service or complete the requested transaction.
Parents, Guardians, and Children: Our Apps and Websites are intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. REM/Rate does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this or any other REM/Rate Websites or Apps.
Users from California: If you are a resident of California, effective January 1, 2020, you have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”), including the right to:
Requests to exercise rights under the CCPA are subject to verification by REM/Rate and are also subject to certain restrictions provided by the CCPA. We will not discriminate against California residents for exercising any of their applicable CCPA rights. While California residents have the right to opt-out of the sale of their personal information under CCPA, REM/Rate does not sell personal information to third parties. If our practices change, we will update this Privacy Notice and take any necessary action to comply with applicable law.
California residents who wish to exercise their CCPA rights can contact REM/Rate at 1-833-617-0050. When contacting us to exercise your rights, please put “California Privacy Rights” in the subject and body of your request and describe the nature of your request.
Annually California residents may request and obtain information that REM/Rate shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which REM/Rate shared this information in the immediately preceding calendar year.
Users from the European Union and other countries with privacy laws: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact REM/Rate about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice.
Users from the US: REM/Rate does not collect Social Security Numbers through its Websites.
As REM/Rate expands and improves its Websites and its Apps, or as legal requirements change, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. The date of the latest version will be identified at the bottom of the policy.
REM/Rate LLC
PO Box 243
PManchester, TN 37349
1-561-365-2000
Last updated: October 27, 2025